REFUND OR RETURN POLICY
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused/unconsumed and not accessed by our third-party product providers.
Several types of goods are exempt from being returned. Any items that have already been shipped/delivered without any visible faults or damage will not be refunded.
Additional non-returnable items:
* Gift cards
* Downloadable software products that have been used
* Some health and personal care items
To complete your return, we require a transaction ID (provided upon final sale) or proof of purchase for the item in question.
Refunds (if applicable) Once your return is received and investigated, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This process can take up to 10 days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) Product replacements can occur from providers selling digital media at the same cost, but will need to be negotiated directly with the merchant and not with Payweb (Pty) LTD.